Privacy Policy
Effective Date: September 12, 2026
ODL Seoul, operating the website Outsource Dental Laboratory at https://outsourcedentallab.com (“we”, “our”, or “us”), respects the privacy of visitors, prospective clients, dental professionals, laboratories, dental centres, and business partners who interact with our Website.
This Privacy Policy explains what personal information we collect, how we use it, when we disclose it, how long we retain it, and the rights available to individuals under applicable privacy laws.
This policy applies primarily to information collected through our public Website, contact forms, emails, and related business communications.
1. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Telephone number
- Company, dental practice, dental laboratory, or organisation name
- Business address
- Country or region
- Information submitted through contact forms
- Information contained in emails or other business communications
- Questions regarding our services
- Information relating to potential laboratory partnerships, case volume, products, workflow, and shipping requirements
Please do not submit patient-identifiable clinical information through our public Website contact forms.
2. Website and Technical Information
When you visit our Website, we may automatically collect certain technical information, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages viewed
- Date and time of visits
- Approximate geographic location derived from IP address
- Website interaction and performance information
We may collect this information through server logs, cookies, analytics tools, and similar technologies.
3. How We Use Personal Information
We may use personal information to:
- Respond to enquiries
- Evaluate potential business relationships
- Provide information about dental laboratory outsourcing services
- Prepare pricing, proposals, or partnership information
- Communicate with existing and prospective clients
- Arrange case submission, shipping, payment, and account support
- Improve Website performance and content
- Analyse how visitors use our Website
- Maintain Website security
- Prevent fraud, abuse, or unauthorised activity
- Maintain appropriate business, accounting, and legal records
- Comply with applicable laws and regulatory obligations
We do not sell or rent personal information.
4. Legal Bases for Processing
Where the General Data Protection Regulation (“GDPR”) or similar laws apply, we process personal information only where we have an appropriate legal basis.
Depending on the circumstances, this may include:
- Contract or pre-contractual steps: when you contact us regarding services, pricing, or a potential partnership.
- Legitimate interests: including responding to professional enquiries, operating our Website, maintaining security, and managing legitimate business relationships.
- Consent: where required, including certain non-essential cookies, analytics, or marketing communications.
- Legal obligations: where we must retain or disclose information to comply with applicable law.
Where processing is based on consent, you may withdraw that consent at any time.
5. Cookies and Analytics
Our Website may use cookies and similar technologies for:
- Essential Website functionality
- Security
- Remembering preferences
- Website traffic analysis
- Performance measurement
Where required by law, non-essential analytics or similar cookies should not be activated until you provide consent.
You can manage cookies through our cookie controls, where available, or through your browser settings.
For visitors in the European Economic Area, users must have meaningful control over non-essential cookies. EU guidance recognises that users should be able to accept or refuse such technologies. European Commission
6. Patient and Clinical Case Information
Our public Website is not intended for the transmission of identifiable patient records, protected health information, medical histories, scans containing identifiable patient information, or other sensitive clinical data.
Please do not submit such information through Website contact forms or ordinary email unless we have specifically instructed you to do so through an approved process.
Clinical case information should be transmitted through agreed case-submission systems, scanner platforms, secure cloud services, or other methods established between us and the submitting dental professional or laboratory.
Where we process patient-related information in connection with laboratory services, we process that information only as necessary to manufacture or support the prescribed dental restoration and in accordance with applicable contractual and legal requirements.
7. Disclosure of Information
We may disclose personal information to service providers that assist us with operating our business, including:
- Website hosting providers
- Email and communication providers
- Analytics providers
- Cloud storage providers
- IT and cybersecurity providers
- Payment and banking providers
- Shipping and courier companies
- Professional advisers
- Regulatory or governmental authorities where legally required
Service providers receive only the information reasonably necessary to perform their services.
We do not disclose personal information to third parties for resale.
8. International Data Transfers
Because we operate internationally, personal information may be processed in South Korea, the United States, or other countries where our service providers operate.
Where applicable privacy law requires safeguards for international transfers, we use recognised legal mechanisms such as adequacy decisions, contractual safeguards, or other lawful transfer mechanisms.
The European Commission currently recognises the Republic of Korea as providing an adequate level of protection for transfers of personal data from the European Economic Area. European Commission
Some of our service providers may process information in countries that have different privacy laws from your country of residence.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the enquiry or business relationship
- Whether you become a client
- Contractual requirements
- Accounting or payment records
- Legal or regulatory obligations
- Dispute resolution
- Security requirements
When personal information is no longer required, we may delete, anonymise, or securely dispose of it as appropriate.
10. Data Security
We use reasonable administrative, organisational, and technical safeguards designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission, email system, cloud service, or electronic storage method can be guaranteed to be completely secure.
11. Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information
- Restrict certain processing
- Object to certain processing
- Request portability of certain information
- Withdraw consent
- Lodge a complaint with an appropriate privacy or data protection authority
We may need to verify your identity before responding to certain requests.
12. European Economic Area Privacy Rights
Individuals in the European Economic Area may have rights under the GDPR.
These rights may include access, correction, deletion, restriction, objection, data portability, and the right to withdraw consent where processing relies on consent.
You may also have the right to lodge a complaint with the data protection authority in your country.
The GDPR requires organisations to explain the purposes, legal bases, retention, recipients, transfers, and rights relating to personal-data processing in clear language. European Commission
13. California Privacy Rights
If and to the extent the California Consumer Privacy Act and California Privacy Rights Act apply to us, California residents may have rights including:
- The right to know what personal information is collected
- The right to request deletion
- The right to request correction
- The right to know how information is used or disclosed
- The right to opt out of certain sales or sharing of personal information
- The right to non-discrimination for exercising applicable privacy rights
We do not sell personal information.
The CCPA applies only to businesses meeting statutory thresholds, including certain revenue or personal-information-volume thresholds. California Attorney General
14. Australian Privacy
Where Australian privacy law applies, personal information may be handled in accordance with applicable Australian Privacy Principles.
Australian organisations that disclose personal information overseas may have obligations concerning overseas recipients and cross-border handling. OAIC
15. Gulf Region Privacy Laws
We serve clients in Saudi Arabia, the UAE, Qatar, Kuwait, Bahrain, Oman, and other international markets.
Where applicable, we process personal information in accordance with local privacy requirements.
Saudi Arabia’s Personal Data Protection Law requires covered organisations to provide a privacy policy explaining collection, purposes, processing, storage, destruction, rights, and related information. Data Governance Platform
The UAE also maintains a federal Personal Data Protection Law governing the processing and cross-border transfer of personal information. U.AE
16. Marketing Communications
We may communicate with existing or prospective business contacts regarding our services where permitted by law.
Where consent is required, we will rely on consent before sending marketing communications.
You may opt out of marketing emails at any time by using an unsubscribe option, where provided, or by contacting us directly.
Service-related communications, such as case, payment, shipping, or account messages, are not marketing communications.
17. Automated Decision-Making
We do not use information collected through this Website to make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
18. Children’s Privacy
Our Website and services are intended for dental professionals, laboratories, businesses, and other adult users.
They are not directed towards children.
We do not knowingly collect personal information from children through our Website.
19. Third-Party Websites and Platforms
Our Website may contain links to third-party websites, scanner platforms, cloud services, courier services, or other external systems.
Those third parties operate under their own privacy policies and practices.
We are not responsible for the privacy practices of websites or services that we do not control.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in:
- Our Website
- Our business practices
- Technology
- Legal requirements
- International operations
The revised policy will be posted on this page with an updated effective date.
21. Contact Us
For privacy enquiries, requests, or concerns, please contact:
ODL Seoul / Outsource Dental Laboratory
Website: https://outsourcedentallab.com